{"id":6906,"date":"2025-07-07T08:48:09","date_gmt":"2025-07-07T08:48:09","guid":{"rendered":"https:\/\/maryulnouri.com.sa\/\/exchange-and-return-policy\/"},"modified":"2025-09-15T11:53:28","modified_gmt":"2025-09-15T11:53:28","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/nouri-marul.com\/en\/exchange-and-return-policy\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"

[vc_row content_placement=”middle” woodmart_css_id=”686b825366905″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2ODZiODI1MzY2OTA1Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/6″ horizontal_alignment=”eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiJjZW50ZXIifSwidGFibGV0Ijp7InZhbHVlIjoiIn0sIm1vYmlsZSI6eyJ2YWx1ZSI6IiJ9fX0=” woodmart_css_id=”686b82bc0c420″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2ODZiODJiYzBjNDIwIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][\/vc_column][vc_column width=”2\/3″]\n\t\t

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Exchange and Return Policy<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t
At Maryoul Nouri, we are committed to customer satisfaction and providing high-quality products. We offer you the option to exchange or return items under the following conditions:<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tExchange and return period\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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  • You may request an exchange or return within 7 days from the date of receiving your order.<\/li>\n
  • The item must be in its original condition, unused, and in its complete original packaging.<\/li>\n<\/ul>\n

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCases eligible for exchange and return\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    • Defective or Damaged Products:<\/strong> If you receive a product with a manufacturing defect or one that was damaged during shipping.<\/li>\n
    • Incorrect Products:<\/strong> If the received item differs from your order (in terms of size, color, or design). <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tItems Not Eligible for Return or Exchange\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      • Customized or personalized products made to the customer’s specifications.<\/li>\n
      • Products that have been used or washed.<\/li>\n
      • Items purchased during special promotions or clearance sales, unless they are defective or not as described<\/li>\n<\/ul>\n

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tReturn and Exchange Procedure\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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        • To request an exchange or return, please contact us via:<\/li>\n
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            • Phone: 0550134761<\/li>\n
            • Email: info@maryulnouri.com.sa<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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                • Please provide your order number, a description of the issue, and photos clearly showing the condition of the product.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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                    • Once we review your request, we will inform you of the next steps.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

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                      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tShipping Fees\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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                      • In cases of exchange or return due to our error (defective or incorrect product), we will cover the shipping costs.<\/li>\n
                      • For all other cases, the customer is responsible for the shipping fees.<\/li>\n<\/ul>\n

                        <\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tRefunds\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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                        • Refunds will be issued using the same payment method used at the time of purchase.<\/li>\n
                        • The refund process may take up to 14 business days<\/strong> from the date we receive and inspect the returned item.<\/li>\n<\/ul>\n

                          <\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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                          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAdditional Notes\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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                          • We reserve the right to refuse any exchange or return request if the above conditions are not met.<\/li>\n
                          • Please make sure to read and understand this policy before making any purchase.<\/li>\n<\/ul>\n

                            <\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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